However you work with HAH Software, one simulation license or a multi site rollout, our team and each partner's own engineering support are on hand to keep you moving.
You raise one request with HAH Software, and it's handled by someone who knows the product, not routed through a general helpdesk queue.
Log a request through the support portal or by email, and it's triaged straight away by someone who knows the product.
Technical questions go directly to a specialist with hands on product knowledge, not a first line generalist.
Where a fix needs the vendor directly, we escalate into that partner's own engineering support team on your behalf.
Pick whichever route suits the question. Everything lands with the same team either way.
Raise a new request or check progress on an existing one, any time.
Open the portal →Onboarding for new licenses, plus refresher training as your team and its needs grow.
Ask about training →A few things worth checking first. Still stuck? The portal, phone and email routes above go straight to the team.
You don't need to work that out yourself. Raise it with HAH Software through any channel above and we'll route it to the right partner's engineering team if it needs to go further.
Yes. Licensing, renewals and account questions go through the same support channels as technical issues.
Yes, training and onboarding is available for new licenses and for teams growing into tools they already hold. Ask through any channel above to get started.
One relationship, one point of contact, and direct access to the engineering support behind every partner in the portfolio.